Returns and Exchanges

If you would like to exchange an item you will need to request a return by emailing thelashesacademy@outlook.com with your order number and then make a new order for the desired item. Exchanges are possible but must be broken up into the two steps: return your original product by requesting a return and then sending it back and then making a new order for your desired product.

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Sales of certain items are final: lash trays, eyeliner and practice sheets. If you are unsure, before purchasing, email thelashesacademy@outlook.com.

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We reserve the right to refuse a return for hygienic reasons or if more than 14 days has passed since the order has been received.

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Any return must be initiated working 14 days of receipt of your order. That means you must email thelashesacademy@outlook.com to request a return by 14 days after receiving your package. We will look up your order and determine if the items are eligible for return then we will let you know how to proceed with the return.

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To request a return please email thelashesacademy@outlook.com

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For sanitary reasons, items must be unopened and unused to qualify for return. 

Shipping expense is the responsibility of the sender. A 20% restocking fee will be deducted from the refund to be issued. Please allow up to 5 business days from time of receiving the return for the return to be processed.

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Damaged or Defective Product

Should you receive a product that is damaged or defective please contact us at  thelashesacademy@outlook.com within 72 hours to initiate a return. Please include pictures and video of the damaged or defective item. This will help to expedite the process and get you your refund faster. A damaged parcel report will be opened with the postal service if needed.

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Cancelling or Editing an Order

An order may be cancelled or edited once it has not been processed. To do this, be sure to contact  thelashesacademy@outlook.com as soon as possible. We will do our best to accommodate you once the order has not been shipped.

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Local, Free In Person Pick Up

The option to pick up your order saves you the cost of shipping.  Please wait for notification before picking up your order. Pickup hours Tues-Fri 1:30pm -3:00pm - 7:oopm -8:00pm or by special arrangement.

 

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